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FAQ

Frequently asked questions

Who pays demurrage — the shipper or the consignee?▼
At destination, it's almost always the importer/consignee or whoever controls destination logistics, regardless of who caused the delay — the merchant clause in most bills of lading makes the cargo interests jointly liable. If you buy FOB and control the freight, the invoices come to you or your forwarder. That's one more reason to know your free time before the vessel arrives, not after.
Do demurrage charges apply if CBSA holds my container for an exam?▼
Usually yes — the terminal's clock generally keeps running during a customs hold, because the terminal is still storing the box. Waivers or extensions are sometimes negotiable afterward when the delay was clearly outside your control, but only with dated records of the hold and container availability. Budget for exam-related storage as a real risk rather than assuming fault matters.
How many free days do I get at Vancouver terminals?▼
There's no single answer — free time is set by carrier and terminal tariffs and by your (or your forwarder's) contract, and it's commonly just a few working days for import rail and truck moves. Check the specific allowance on each arrival notice rather than assuming last shipment's terms apply. Contracted free time negotiated at booking is worth far more than disputing fees later.
Is it cheaper to prepull a container than to pay demurrage?▼
Often, yes — a prepull moves the box to a local yard before terminal free time expires, trading a fixed dray-and-storage cost for daily charges that escalate in tiers. The math typically favours prepulling as soon as you know delivery will slip past the last free day. The key is deciding early: a prepull booked after the clock starts saves less.
Can demurrage and detention fees be waived or disputed?▼
Sometimes — carriers and terminals do grant waivers when their own operations caused the delay (vessel bunching, equipment shortages, container not actually available for pickup). Success depends almost entirely on evidence: dated screenshots of holds, availability status, and appointment attempts. Disputes argued from memory rarely go anywhere; disputes argued from a log often do.

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