Privacy Policy

1. Introduction

Sunshine Logistics Inc. ("Sunshine Logistics", "we", "our", "us") is committed to protecting the privacy of personal information of individuals who use our website at sunshinelogistics.ca (the "Website") or engage our freight forwarding and customs brokerage services. This Privacy Policy describes how we collect, use, disclose, and protect personal information in compliance with Canada's Personal Information Protection and Electronic Documents Act ("PIPEDA") and applicable provincial privacy legislation.

2. Who We Are

Sunshine Logistics Inc.
310-4888 Vanguard Road
Richmond, British Columbia V6X 0W6, Canada
Phone: +1 (604) 821-9898
Email: info@sunshinelogistics.ca
CBSA Licensed Customs Broker #3252

3. Information We Collect

a) Information You Provide

When you submit a quote request, contact form, or other inquiry through our Website, we collect:

• Full name and company name
• Email address and phone number
• WeChat ID (optional)
• Service type requested
• Origin and destination details
• Commodity type and estimated volume
• Any additional message content you provide

When you engage our services, we additionally collect business information necessary to provide freight forwarding and customs brokerage services, including Business Number (BN15), Importer of Record details, commercial invoices, packing lists, bills of lading, customs documentation, and financial and payment information necessary for service provision.

b) Information Collected Automatically

When you visit our Website, we automatically collect certain technical information, including IP address, browser type and version, operating system, pages visited and time spent, referring website, and date and time of access.

c) Information from Third Parties

In connection with providing customs brokerage and freight forwarding services, we may receive information from carriers and shipping lines, the Canada Border Services Agency (CBSA), Participating Government Agencies (CFIA, Health Canada, Transport Canada, etc.), co-loaders and overseas freight forwarders, and your designated agents or representatives.

4. How We Use Your Information

We use personal information for the following purposes:

• To respond to inquiries and provide quotations
• To provide freight forwarding, customs brokerage, drayage, and warehousing services
• To communicate with you about active shipments, customs releases, and related matters
• To file customs entries (B3, eManifest, etc.) with CBSA and other regulatory authorities
• To coordinate with carriers, drayage providers, warehouses, and other service partners
• To comply with legal obligations under the Customs Act, CARM, SIMA, and other applicable laws
• To maintain business records as required by Canadian customs and tax law
• To improve our services and Website
• To send operational notifications and, with consent, periodic trade intelligence briefings

5. Disclosure of Information

We disclose personal information only as necessary to provide our services and comply with legal obligations. Recipients of disclosed information include:

• Canada Border Services Agency (CBSA): mandatory disclosure of customs entry information
• Other federal and provincial regulatory authorities (CFIA, Health Canada, Transport Canada, etc.): as required for permits, inspections, and compliance
• Carriers and shipping lines: cargo, consignee, and shipment details necessary for transport
• Drayage providers, warehouses, and other service partners: only information necessary to perform their services
• Co-loaders and overseas freight forwarders: only information necessary for shipment coordination
• Professional advisors (legal, accounting): on a confidential basis
• Successors or acquirers: in the event of a sale or transfer of all or part of our business

We do not sell personal information to third parties. We do not disclose personal information for marketing purposes by unrelated third parties.

6. International Transfers

As part of providing international freight forwarding services, your personal and business information may be transferred to overseas service partners, including freight forwarders, carriers, and consolidators located in China and other countries. We require such partners to handle information confidentially and only for the purposes of the services contracted. Information transferred outside Canada may be subject to the laws of those jurisdictions, including disclosure to foreign authorities.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy. Customs records are retained for a minimum of six years following the year of importation, as required by the Customs Act. Other business records are retained in accordance with applicable Canadian tax and corporate law (generally seven years). Inquiry information not resulting in a service engagement is retained for up to two years to enable follow-up.

8. Security

We maintain reasonable physical, organizational, and technological measures to safeguard personal information from unauthorized access, use, disclosure, modification, or destruction. This includes encrypted transmission of Website form data, access controls on internal systems, and confidentiality obligations on all personnel handling personal information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

9. Your Rights Under PIPEDA

Under Canadian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent for the collection, use, or disclosure of your information (subject to legal and contractual restrictions)
• Lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us at the address or email above. We will respond to verified requests within 30 days. There is no fee for reasonable access requests.

10. Cookies and Analytics

Our Website uses a cookie-free analytics service (Microsoft Azure Application Insights, hosted in Canada) to count page views and understand which content is useful. Analytics does not set cookies, and we do not use cookies for advertising or behavioural targeting.

11. Children's Privacy

Our Website and services are intended for businesses. We do not knowingly collect personal information from individuals under the age of 18.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last Updated" date at the top of this Policy indicates when it was most recently revised. We encourage you to review this Policy periodically.

13. Contact Us