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FAQ

Frequently asked questions

What is the difference between ACI and ACE?▼
ACI (Advance Commercial Information) is the CBSA's pre-arrival cargo data requirement for goods entering Canada, transmitted through eManifest. ACE is the US equivalent, run by CBP for goods entering the United States. A truck doing a cross-border round trip deals with both systems — one per direction — and they don't share data with each other.
Do I need to file eManifest myself as an importer?▼
Generally no — the transmission obligation sits with carriers and, for consolidated freight, freight forwarders. But your release still depends on their data being on file and matching your customs entry, so "not my filing" doesn't mean "not my problem." Someone should be verifying the match before arrival; a broker can typically do this as part of pre-arrival clearance.
What is the 24-hour rule for ocean shipments to Canada?▼
For marine cargo, CBSA requires the ocean carrier's ACI data before the container is loaded at the foreign port — the commonly cited window is 24 hours pre-loading, though carriers apply their own earlier documentation cutoffs. For importers the practical effect is upstream: your supplier's shipping instructions and invoice details need to be final days before the vessel sails, not after.
Can a truck cross into Canada without eManifest?▼
Not in the normal course — the carrier's ACI eManifest must be on file with CBSA before the truck reaches the border. Arriving without it risks the driver being turned around or delayed, and AMPS administrative penalties against the carrier. Note that eManifest and the broker's PARS release request are separate filings; a border crossing needs both.
Why is my container "released" but the terminal won't let it go?▼
Customs release is only one of several gates. Carrier holds (unpaid freight or original bill of lading not surrendered), terminal holds, and manifest mismatches — classically a house bill that doesn't line up with the master — can each block pickup after CBSA has released. Someone needs to check all hold types daily, because free time burns while any one of them is open.

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